Return and Refund Policy

At Meurketa, we strive to ensure that every customer enjoys a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, please read our return and refund policy below to understand how we can assist you.

1. Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Returns must be initiated within 30 days of the delivery date.

Please note:

  • For hygiene reasons, we do not accept returns on certain items like lingerie or swimwear unless faulty.
  • Customized or made-to-order products (such as wedding gowns and special event dresses) are non-refundable, except in cases of defects or damages.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • The buyer is responsible for the return shipping costs unless the product is damaged or incorrect.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend placing a new order and returning the original item for a refund. Please follow the standard return process as outlined above.

4. How to Return Your Item

To initiate a return, please contact us via email at info@meurketa.com with your order number and reason for the return. We will provide you with further instructions on how to return the item.

Please ensure to securely pack the items to avoid damage during return shipping.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. Provide clear photos of the damage or incorrect item, and we will assist you in processing a return, exchange, or refund.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

  1. Check your bank or credit card account.
  2. Contact your payment provider, as it may take some time before your refund is officially posted.
  3. If you’ve completed the steps above and still have not received your refund, please contact us at info@meurketa.com.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Customized or personalized items
  • Lingerie, swimwear, or any items of a personal nature
  • Sale or clearance items

8. Shipping Costs

The buyer is responsible for the cost of return shipping unless the item is defective or we made an error with the order.

9. Contact Us

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us:

📧 Email: info@meurketa.com
📞 Phone: +44 7462 279926
📍 Address: 78 Carr Street, London, E14 7SU, United Kingdom

We’re here to assist you!

Meurketa Team
Thank you for shopping with us!